FAQs

How can I find out about restocks? Join our email list to be contacted directly from Harley to learn about restocks. 

I placed an order. When will my package arrive? We aim to deliver all standard orders in 3-7 business days. Your package typically should arrive in 1-3 business days after shipment is sent out. However, sometimes during holiday or busy periods, deliveries may take longer. 

What method is used for shipment? Usps, first class mail. 

Can I change my ordered once I placed it? No, once order is placed you cannot change it. 

What to do if I never received my package? We aim to deliver all standard orders in 1-7 business days. However, sometimes during holiday or busy periods, deliveries may take longer. If you have not received your package within 7 business days, please contact usps directly as once an order has been shipped we are no longer deemed responsible for the package. 

Do you offer discounts and promotions? Yes, join our email list to receive news on special offers. Promotional codes are offered on our Instagram (@harleycosmetics_) 

My order is missing an item. If your order is missing an item please contact us via email at harleyycosmetics@gmail.com within 24 hours after delivery. 

Returning defective/ wrong items. If you received an item that you did not order, please return the incorrect product and the correct item will be delivered to you as soon as we have received the wrong product back to us. You will be required to arrange and pay for its return to us and we will reimburse your postage. Any products that are proven faulty will also need to be returned to us and we are more than happy to replace the product for you once received back to us.   

Is Harley Cosmetics vegan? Yes. 

Is Harley Cosmetics cruelty free? Harley Cosmetics is cruelty free and never tests on animals, nor do we allow suppliers or affiliates to conduct animal testing on our behalf. 

What form of payment does harleycosmetics.co accept? We accept all major credit cards (American Express, Discover, MasterCard, and VISA) and PayPal.